SHIPPING & RETURN POLICY
SHIPPING AND RETURN POLICY
At The House of Nubian we value every single customer and we take the utmost care with deliveries. To ensure that your package is properly delivered and you receive shipment on time, please make sure your address is fully entered and correct. We will not take responsibility for the incorrect information.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier. The House of Nubian will not accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
DELIVERY
The House of Nubian is proud to provide service to all our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on transaction. It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your county’s customs. The House of Nubian is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
CUSTOMS
Any customs or import duties charged once the order reaches its destination country must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country – we ‘d recommend that you contact your local customs office for further information. We cannot refund purchases due to import/customs charges.
RETURN POLICY
If you are unhappy with your purchase, please send it back to us within 14 days of the delivery date. All merchandise returns must be unworn, unwashed, and still have the original tags attached. If you wish to return the parcel please email us for the return address at enquiries@thehouseofnubian.com
with your order number and the reason why you wish to return your item(s). Your payment will be credited back to the original purchaser’s credit card.